Shipping and Returns
Condition of Sale
After your order is submitted and completed, your credit card will be charged immediately. You agree that your order will be processed and delivered without a signature. The delivery carrier will leave the package(s) unsupervised unless other arrangements are, made by you, with our customer service department ahead of shipping.
Warranty
Limited Conditional Warranty
We stand behind the quality and vitality of every plant we offer, regardless of how or where you shop with us—online or by phone.
This warranty ensures that your plants arrive in good, healthy condition. If there’s an issue with their condition upon receipt, please notify us, via email @ info@shopplantfactory.com within 24 hours of delivery or pickup (Central Time), along with 2 or 3 clear photo documentation of the box and plant. Timely communication helps us assess and resolve concerns swiftly.
Warranty Coverage and Exceptions:
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Warranty covers only the condition of the plant at the time of receipt, whether delivered to your door by UPS.
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Minor imperfections—such as small broken branches or leaf discoloration—can occur naturally during transit or handling and are considered cosmetic only, the core of the plant is still viable. These do not affect plant health and are not eligible for replacement.
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Loose soil or dislodged planting material may occur during transport. Simply return the soil to the container, water thoroughly, and allow the plant to rest a few days before replanting.
Additional Terms:
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This warranty is non-transferable and applies exclusively to the original purchaser.
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No long-term, extended, or implied warranties are included beyond the initial condition guarantee.
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Liability is strictly limited to a replacement plant or refund, at our discretion.
Shipping
The Plant Factory, Inc. offers the very best shipping processes to ensure quick, safe, and near-perfect results every time. Cold and heat may deter your order temporality until it is safe to receive and plant your plants/trees in your area. At our discretion, we will hold order till the threat is gone ensuring you with the healthiest- viable product ordered.
Summer/Winter Restrictions - Summer above 95 degrees | Winter - Below 34 degrees. We will reach out for the best time to receiver your order by email.
Returns
All plant sales are final. Perishable and non-perishable items cannot be returned without The Plant Factory Inc. prior permission. The Plant Factory, Inc. is not responsible for the cost of return shipping of any product. By accepting live nursery stock, you the customer accepts The Plant Factory, Inc. seller’s terms and conditions of sale, which in compass the entire agreement.
Cancellations
Once an order is completed, customers must call The Plant Factory, Inc. directly at 251-644-4216 immediately during our business hours Monday - Friday from 9:00 am- 5:00 pm CST. Orders canceled, will charged 10% of the order cancellation fee. Once the order is processed, shipped with a shipping tracking number, it cannot be canceled. Orders can not be canceled via email.