We guarantee that plants leave our nursery healthy, properly packed, and true to name, and that they will arrive in viable condition at the delivery address provided on the order. Because live plant success depends on watering, planting, weather, soil, sunlight, and post-delivery care that cannot be controlled after shipment, the warranty is limited strictly to the condition of the plant at the time of delivery.

If a plant arrives dead on arrival or in clearly unsellable condition, notice must be given within 24 hours of the carrier’s delivery scan, Central Time, with clear photos of the box, packaging, and plant for review. Claims submitted after 24 hours are not eligible for review.

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